CX Uncontained — How Customer Experience Drives Hyper-Growth


Speaker Event, February 28, 2019, 5:30–8:00 PM

CX Uncontained — How Customer Experience Drives Hyper-Growth
Michael Ruby, Flexport
Detati Digital Marketing
265 Caspian Drive, Sunnyvale, CA 94087               Click to register

While many sectors of the $7 trillion global logistics industry have been modernized over the past 20 years, the freight forwarding market has significantly lagged behind. Freight forwarding functions as the circulatory system for global trade and is vital for the health of the global economy, but today it still largely runs on paper and fax.

Flexport, the modern freight forwarder, has led the transformation and digitization of this industry and has become one of the fastest growing companies in the Bay Area and the U.S. (currently ranked #8 on the Inc. 5000).

Flexport uses a holistic approach to supply chain logistics that dramatically enhances and improves the customer experience through the integration of cloud technology and analytics, logistics infrastructure, and high-touch, customer-centric human engagement.

Join Michael Ruby, creative director at Flexport, to see how the organization’s laser focus on customer experience – from product and service offerings to marketing, content and corporate social responsibility – have helped drive success and led the 5-year-old global organization.


  • Registration: 5:30 pm - 6:00 pm
  • Networking:  6:00 pm - 6:30 pm
  • Presentation: 6:30 pm - 7:00 pm
  • Q&A: 7:00 pm - 7:15 pm
  • Networking: 7:15 pm - 7:45 pm
  • Close: 8:00 pm

Click Here to Register Now

Speaker Information:

Michael Ruby, Creative Director (Creative and Content Studio) at Flexport. As creative director, Michael is helping to tell the amazing and important story of Flexport, the San Francisco-based hyper-growth company that’s transforming the modern freight forwarding experience through a unique integration of advanced technology and analytics, shipping infrastructure and human expertise. A member of the 2018 DMN 40under40 and a veteran B2B marketer, Michael oversees Flexport Studios, Flexport’s in-house agency focused on branding, content creation and breakthrough campaigns. Michael also serves on the ANA Business Marketing Association NorCal Board of Directors.

We thank the following sponsors for their contributions to making this event a success:


Scott Design Inc logo